Shipping Policy

Thank you for shopping at The Monkey Brand®. We are committed to delivering your order accurately, in good condition, and always on time.

Shipping Methods and Delivery Times:

We offer standard shipping and expedited shipping options.
Delivery times vary depending on your location and chosen shipping method. Estimated delivery times will be provided at checkout.
Orders are typically processed within 1-3 business days. Please note that processing may take longer during peak seasons or promotional periods.

Shipping Rates:

Shipping costs are calculated based on the weight of your order and the destination.

Shipping Restrictions:

For international orders, additional fees such as duties and taxes may apply. These charges are the responsibility of the customer.

Order Tracking:

Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your package using this number through our website.

Lost or Damaged Items:

We take great care in packaging your order, but if any items are lost or damaged during transit, please contact our customer service team within 7 days of receiving your order.

Returns and Exchanges:

Please refer to our [Returns and Exchanges Policy](link to your returns policy page) for information on returning or exchanging items purchased online.

Shipping Holidays:

Our shipping and customer service departments observe the following holidays: Christmas, New Years, Martin Luther King Day, Easter, Memorial Day, 4th of July, Labor Day, Thanksgiving. Please note that orders will not be processed or shipped on these days.

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